frequently asked questions
if you’ve had an earring come lose and go missing, a brand new pair will need to be made to ensure they match as best as possible.
why? I create styles in small batches, meaning the color may be mixed slightly different. the design might not match up to your original pair. you may opt to send your single pair back by requesting a return label so I can recycle the pair. (free of charge)
this service is $20 (shipping included)
standard processing time is 1-3 weeks, depending on order volume and if styles are made to order.
you can find whether or not it’s a made to order style under the description of the pair.
in the event this happens, please follow up with usps first to file a claim and see if it can be found that way.
if it’s an ultimate dead end, I will send you a 50% off repurchase coupon for your exact order. (while supplies last)